Shipping & Returns
Our hours of operation
Monday - Thursday 8 a.m. - 6 p.m. CST
Fridays 8 a.m. - 5 p.m. CST
When will my order ship?
Orders typically take between 1 and 2 business days to process and ship from our facility. Saturday and Sunday are NOT Business Days. All orders received after office hours will be processed the following business day. Once your order leaves our facility and is in the hands of the shipping provider (USPS or UPS) it’s usually an additional 1-3 days depending on your distance from our location. All orders are shipped from Lisle, Illinois 60532.
General Shipping Information
- We ship via USPS and UPS.
- All FREE SHIPPING and FLAT RATE shipping orders will be shipped via the most economical carrier at the discretion of Color Craft Vinyl (typically USPS).
- We ship to the 48 Contiguous United States (we do not ship to Alaska, Hawaii, or internationally)
- Tracking Numbers will be provided for every order.
- Transit Times are in addition to the 1-3 Business Day processing time.
IN-STORE PICK UP
In-store pick up is a great option for our local customers. Please be advised, you will be required to supply ID and sign for your order upon pick up. See below for more details.
When will my order be ready to pick up?
Orders typically take between 1-2 hours to fulfill. Most materials are cut to order, therefore, larger variety and larger quantity orders take longer to fulfill. You will receive email updates regarding the status of your pick up order. Once you receive the "Awaiting Pickup" status change, that means your order is ready and waiting to be picked up.
Why do I need to bring my ID to pick up my material?
In order to protect our customers and combat fraudulent activity, we require a valid government issued photo ID be presented in order to pick up any order placed online. If you need to send someone else to pick up the order, please contact us or add order notes to provide that person's full legal name, and that individual will need to present their valid government issued ID to pick up the order on your behalf.
Valid IDs must have a photograph and must not be expired. We reserve the right to take a copy of presented IDs and/or refuse the pick up if all necessary conditions are not met.
Acceptable government issued IDs:
- State Issued driver's licence/ID card
- U.S. Passport
- U.S. Military ID
Please note, if you are unsatisfied with your order, you are responsible for the cost of return shipping. You must call to receive a return authorization number (RMA). Any returns shipped to us without an RMA will not be refunded. With the exception of defective product returns, returns will be refunded the original purchase price minus the return shipping fees. All return requests must be made within 30 calendar days of shipment. Merchandise must be in 100% resalable condition, and must include original packing materials, manuals, blank warranty cards, and other accessories, otherwise it will be subject to a 10-25% restocking fee.
To file a claim please contact us at firstname.lastname@example.org. or by calling 800-315-9676. Please take pictures of all damaged materials. All claims are subject to approval by Color Craft Vinyl.
If you believe you have received defective material please contact us to troubleshoot your issues and request an RMA. The return of all defective material will be subject to dealer inspection and possible testing before a credit will be issued to the customer.All returns must be shipped to: Sign Outlet StoreAttn: Customer Service2200 Ogden Ave., Suite 350Lisle, IL 60532